Our hotel implemented two discount programs, the “Iwate Travel Support Project” and the “Ichinoseki Accommodation Support Discount.” However, we identified instances of improper administration — including applying the discount to guests outside the eligible region — that did not align with the intent of these programs to stimulate tourism demand, and we have returned the relevant discount funds accordingly.
We deeply apologize to our guests and all other parties concerned for the inconvenience and concern this has caused.
We take this matter very seriously and will thoroughly strengthen our compliance measures to ensure it never happens again.
Going forward, we will work to restore the trust of the local community and strive to be a hotel that guests can rely on with confidence.
February 10, 2023
Bellino Co., Ltd.
Representative Director Michiaki Dobashi
